All entries about Known Issues

Wednesday, August 21, 2013

Firefox 23 and Missing Videos

Relates to: Known Issues, Tips and Tricks

Firefox 23's new active mixed content blocking is causing issues in Blackboard with embedded videos from YouTube and Kaltura (and I am sure countless others).  Here are two quick-and-direct knowledge base entries on how to disable this feature temporarily and permanently in Firefox 23. How to Permanently Disable Mixed Content Blocking in [More...]

Posted by Heather Crites at 12:05 PM

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Friday, June 28, 2013

Error when Exporting / Importing Tests (includes Respondus)

Relates to: Known Issues

We are experiencing difficulties in exporting and importing tests and pools, including Respondus publishing and retrieval. Several error messages would display (see below for details). Greg at UC investigated the problem and concluded that RedHat had maxed out the number of temporary files in a particular directory. They wrote a [More...]

Posted by Heather Crites at 9:26 AM

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Tuesday, January 22, 2013

Kaltura Building Block Updated

Relates to: System Status, Known Issues

At 11:30 AM this morning, UC installed a patched version of the Kaltura Building Block.  Joel tested the functionality of this building block on the clone system using several different browsers and using both student and instructor roles. Please let us know ASAP if you receive any additional complaints related to Kaltura [More...]

Posted by Heather Crites at 11:35 AM

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Tuesday, May 29, 2012

Potential Internet Explorer Issues with Blackboard

Relates to: System Status, Known Issues

IT Support has received a handful of calls from students concerning Blackboard in the last several days whereby the site inexplicably will not load and a "Page cannot be displayed" error is shown.  This is happening when the system is operating normally. In each case, the student is using Internet Explorer and [More...]

Posted by Heather Crites at 12:45 PM

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Monday, April 16, 2012

[Update] Blackboard Java Applet Certificate Expiration

Relates to: System Status, Known Issues

Blackboard send out an update to the Java Certificate fiasco late on Friday, saying: We are unable to address the error in the Blackboard Virtual Classroom and Chat Tool related to the new Java Code Signing Certificate. At this time, we suggest you apply the available patches for 9.1 SP6, 9.1 SP7 [More...]

Posted by Heather Crites at 8:49 AM

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Friday, April 13, 2012

Blackboard Java Applet Certificate Expiration

Relates to: System Status, Known Issues

On April 2, we learned that the Java certificate used by all installations of Blackboard, including ours, was to expire on April 16. Blackboard promised a patch for all systems by April 6. CSCC put in a ticket with UC to have the patch applied once we receive it. [More...]

Posted by Heather Crites at 8:03 AM

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Tuesday, February 28, 2012

"Access Denied" when Double-clicking

Relates to: Known Issues

We are having some issues with Known Issue LRN-43349 / AS-152858 in which "Access Denied" is returned when faculty double click "Save and Next" when grading. We are inquiring about whether a patch exists for this issue. Workaround In the meantime, do not double-click the Save and Next button when grading. Be sure [More...]

Posted by Heather Crites at 9:39 AM

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Thursday, February 23, 2012

Slowness when uploading documents

Relates to: System Status, Known Issues

In the last couple of days, we have noticed that occasionally uploaded documents - including assignment submissions, discussion board attachments, and returned Grade Center feedback - have been uploading at an abysmal rate.  This seems to happen most frequently when the user is attempting to upload more than one file at [More...]

Posted by Heather Crites at 2:17 PM

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Thursday, September 8, 2011

Announcement Email Patch + Others Applied

Relates to: Known Issues, Upgrades

Have you ever sent an Announcement as an email and your copy had 100 footers at the bottom which said "This is a system notification sent based on your personal settings and should not be replied to. Click here to view and edit your Notification Settings"?  How annoying! On Tuesday, UC applied [More...]

Posted by Heather Crites at 9:09 AM

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Monday, June 27, 2011

Ignore "Daily Notification Dashboard Summary" emails

Relates to: General, Known Issues

We have a clone server which was an exact copy of Blackboard from mid-May.  We use this clone server to test Building Blocks, practice upgrades, etc.  On Saturday, June 25 our clone server inexplicably sent emails with the subject "Daily Notification Dashboard Summary" to an unknown number of [More...]

Posted by Heather Crites at 9:53 AM

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