All entries about System Status

Friday, March 15, 2013

Blackboard Network Scheduled Maintenance - March 18 from 4:00 a.m. - 6:00 a.m.

Relates to: System Status

We received late notice this afternoon that The University of Cincinnati IT Network Operations Center has scheduled a network maintenance activity for Monday, March 18, from 4:00 a.m. to 6:00 a.m. This activity will cause intermittent interruptions to Internet connectivity during the scheduled maintenance window. This means that faculty and students may not [More...]

Posted by Heather Crites at 3:45 PM

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Thursday, February 21, 2013

Issues with Viewing Modules

Relates to: System Status

From 11:20 PM on Wednesday, February 20 until 8:35 AM on Thursday, February 21, the modules in the Blackboard portal did not load properly.  This forced used to access Courses via the My Courses tab and organizations via the My Organizations tab. The Problem: An unexpected variation in one of the news module [More...]

Posted by Heather Crites at 1:10 PM

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Wednesday, February 6, 2013

Unexpected 10-minute Blackboard Outage

Relates to: System Status

Blackboard experienced an unanticipated total outage this afternoon and was completely down from 5:07 PM until 5:16 PM. Thank you to UC for a quick response and to IT Support for relaying the updates quickly. Update: It appears that the database nodes rebooted, causing the outage. The monitoring system did not pick up the [More...]

Posted by Heather Crites at 5:18 PM

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Tuesday, February 5, 2013

Kaltura Servers Issues on Campus

Relates to: System Status

Starting around 11:30 AM today, the Kaltura servers were inaccessible on-campus preventing users from accessing videos and audio files on Kaltura. This means that: Students and faculty cannot view Kaltura videos Faculty cannot access the My Media tab Faculty cannot embed new videos into their course Faculty cannot upload new videos into My Media Camtasia Relay [More...]

Posted by Heather Crites at 12:20 PM

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Tuesday, January 22, 2013

Kaltura Building Block Updated

Relates to: System Status, Known Issues

At 11:30 AM this morning, UC installed a patched version of the Kaltura Building Block.  Joel tested the functionality of this building block on the clone system using several different browsers and using both student and instructor roles. Please let us know ASAP if you receive any additional complaints related to Kaltura [More...]

Posted by Heather Crites at 11:35 AM

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Thursday, January 17, 2013

Starfish maintenance Saturday, January 26 at 12:00 AM

Relates to: System Status

A Release Note from Starfish: Happy New Year! On Saturday, January 26, 2012 at 12am EDT (4am GMT), we will be upgrading our General Availability (formerly called "Operations") environment to Starfish® 3.1. Please expect up to three hours of downtime. This only affects courses and faculty who are participating in the Title III [More...]

Posted by Heather Crites at 9:15 AM

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Wednesday, January 16, 2013

Chat Server being rebooted on Thursday, January 17 at 7:00 AM

Relates to: System Status

Due to high uptime, UC will be restarting the Blackboard chat server on Thursday, January 17 at 7:00 AM.  This means that the chat server (which powers Collaboration>Chat and Collaboration>Virtual Classroom) will be unavailable for approximately 5 to 8 minutes.  No other functions within Blackboard will be affected. Please let me know [More...]

Posted by Heather Crites at 12:11 PM

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Thursday, November 15, 2012

Scheduled Blackboard Outage November 27 at 2:00 AM

Relates to: System Status

OARNet is upgrading cncnc-r9, cncnq-r0, and cncnq-r9 to Junos 11.4 which involves about 15 minutes of downtime.  This affects the University of Cincinnati, so it also affects Blackboard at CSCC. The upgrade is scheduled to occur on Tuesday, November 27 from 2:00 AM to 2:15 AM. [More...]

Posted by Heather Crites at 9:04 AM

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Monday, June 4, 2012

Blackboard Emergency and Scheduled Downtime

Relates to: System Status

Blackboard Emergency Maintenance Downtime Blackboard will be unavailable early in the morning tomorrow - Tuesday, June 5, 2012 from 12:01 a.m. until 2:00 a.m. - so the University of Cincinnati can perform emergency network maintenance. No changes are being made to the [More...]

Posted by Heather Crites at 2:17 PM

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Tuesday, May 29, 2012

Potential Internet Explorer Issues with Blackboard

Relates to: System Status, Known Issues

IT Support has received a handful of calls from students concerning Blackboard in the last several days whereby the site inexplicably will not load and a "Page cannot be displayed" error is shown.  This is happening when the system is operating normally. In each case, the student is using Internet Explorer and [More...]

Posted by Heather Crites at 12:45 PM

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