All entries from September 2011

Tuesday, September 27, 2011

Unexpected Blackboard Outage

Relates to: System Status

Blackboard was unavailable today from 12:50 PM to 1:00 PM due to a UC networking issue.  All schools were affected and it is believed that the outage was due to the ongoing CERF ring problems that UC has been experiencing. The UC networking group has consulted with Cisco and have identified a [More...]

Posted by Heather Crites at 1:10 PM

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Monday, September 26, 2011

"Merged" sections disabled on Sunday

Relates to: System Status

Due to a CSCC network error, all Blackboard "merged" sections were erroneously disabled and the enrollments returned to the unmerged sections.  The problem was corrected with the Monday morning snapshot pull (by 7:45 AM). [More...]

Posted by Heather Crites at 9:30 AM

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Tuesday, September 20, 2011

SoftChalk and Synchronization

Relates to: In the News

Are you using the SoftChalk ScoreCenter? If so, you must synchronize copied content or your students will receive an error message and will not be able to attempt their scored activities. • In the Control Panel under Course Tools select SoftChalk - Synchronize Copied Content...                   • Then Click the Synchronize button...         After [More...]

Posted by Heather Crites at 2:20 PM

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Thursday, September 8, 2011

Announcement Email Patch + Others Applied

Relates to: Known Issues, Upgrades

Have you ever sent an Announcement as an email and your copy had 100 footers at the bottom which said "This is a system notification sent based on your personal settings and should not be replied to. Click here to view and edit your Notification Settings"?  How annoying! On Tuesday, UC applied [More...]

Posted by Heather Crites at 9:09 AM

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Wednesday, September 7, 2011

Blackboard unavailable Sept 10 @ 12:01 AM until 4:00 AM

Relates to: System Status

We received the following email from UC last night: As I mentioned in my message this weekend, it's necessary for UC to have another emergency network outage this coming weekend to complete the remaining work on the CERF ring. This outage is scheduled for Saturday, September 10 from 12:01 AM - 04:00 [More...]

Posted by Heather Crites at 8:00 AM

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Monday, September 5, 2011

Blackboard unavailable Sept 4 @ 3:00 AM until 5:00 AM

Relates to: System Status

We received the below email from UC late last night after the downtime had already occurred: I apologize for the extremely short notice, but we need to schedule an emergency network outage late tonight from 3am - 5am. Our networking group ran into some problems with the CERF ring upgrade this weekend. [More...]

Posted by Heather Crites at 9:10 AM

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