All entries tagged about Collaboration

Wednesday, January 16, 2013

Chat Server being rebooted on Thursday, January 17 at 7:00 AM

Relates to: System Status

Due to high uptime, UC will be restarting the Blackboard chat server on Thursday, January 17 at 7:00 AM.  This means that the chat server (which powers Collaboration>Chat and Collaboration>Virtual Classroom) will be unavailable for approximately 5 to 8 minutes.  No other functions within Blackboard will be affected. Please let me know [More...]

Posted by Heather Crites at 12:11 PM

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Thursday, January 27, 2011

Bug Round Up!

Relates to: Known Issues

1. Submitting an In Progress Attempt Works Again, but... We have installed a patch to which now allows you to submit an In Progress test attempt. However, there still are some issues with viewing and clearing these In Progress attempts. Here's a best practice flow for now: To View the In Progress Attempt: Open [More...]

Posted by Heather Crites at 12:00 AM

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Tuesday, September 14, 2010

Blackboard 9.1 SP 2 Upgrade Successful

Relates to: Known Issues, Upgrades

The upgrade was completed successfully around 3:00 PM today. Everything went well, with one pointed exception: the chat server still won't function. Cassie found a new known issue that seems to be related to the chat server. This known issue isn't slated to be fixed until Serivce Pack 4 which most [More...]

Posted by Heather Crites at 12:00 AM

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Tuesday, August 3, 2010

Issues Update

Relates to: Known Issues

Username and Password Prompt Some students and faculty are being prompted to enter their username and password when they attempt to open an attachment. UC was able to duplicate this problem using Internet Explorer and find the cause in the log files. For those who are interested, Cassie described it as: [...] when [More...]

Posted by Heather Crites at 12:00 AM

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Wednesday, June 30, 2010

RoadRunner, Copy Function, Chat Issues

Relates to: Known Issues

RoadRunner Problems Yes, you read that right: RoadRunner Problems. It seems that customers of RoadRunner state-wide have been experiencing issues with web browsing in general. Once Ryan and Cassie at UC described the symptoms, both Mary and I realized that we have had these problems with our RoadRunner connection at home and [More...]

Posted by Heather Crites at 2:58 PM

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Tuesday, June 22, 2010

Collaboration / Chat Not Working, Student Orientation Delay

Relates to: Known Issues, Upgrades

Chat Server is not Happy Cassie at UC has opened a ticket with Blackboard to determine why the chat server is behaving badly. They have some ideas that they are going to try today or tomorrow, but there is a possibility that the chat server will not be up and running for [More...]

Posted by Heather Crites at 12:00 AM

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Friday, March 12, 2010

Collaboration / Chat Back Online

Relates to: Pilot

Collaboration / Chat is back online. [More...]

Posted by Heather Crites at 12:00 AM

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Friday, March 5, 2010

Collaboration / Chat Not Working

Relates to: Known Issues, Pilot

Chat / Collaboration does not seem to be working properly at the moment. Lightweight chat will load, but not display your name or participants or allow you to send any responses. I have been unable to get Virtual Classroom to load at all. UC is looking at application permissions and other [More...]

Posted by Heather Crites at 12:00 AM

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