All entries tagged about Access Denied

Tuesday, May 29, 2012

Potential Internet Explorer Issues with Blackboard

Relates to: System Status, Known Issues

IT Support has received a handful of calls from students concerning Blackboard in the last several days whereby the site inexplicably will not load and a "Page cannot be displayed" error is shown.  This is happening when the system is operating normally. In each case, the student is using Internet Explorer and [More...]

Posted by Heather Crites at 12:45 PM

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Monday, September 26, 2011

"Merged" sections disabled on Sunday

Relates to: System Status

Due to a CSCC network error, all Blackboard "merged" sections were erroneously disabled and the enrollments returned to the unmerged sections.  The problem was corrected with the Monday morning snapshot pull (by 7:45 AM). [More...]

Posted by Heather Crites at 9:30 AM

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Monday, January 10, 2011

New Bugs in 9.1 SP 3

Relates to: Known Issues

Students Double-Clicking This one is not new, but students who double-click when they are in an assessment may receive an Access Denied error. Please remind your students to be patient and not double-click when submitting or saving. Also, let then know that if they receive the Access Denied error, they should be [More...]

Posted by Heather Crites at 12:00 AM

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Monday, November 1, 2010

Student Testing Issues, Winter 2011 Pilot

Relates to: Known Issues, Pilot

Student Testing Issues We are still having some issues with students receiving errors ("Access Denied," "An error has occurred") when taking tests. The bulk of the problems seems to lie in impatient students. If your students are having errors while testing please: Remind them to click ONCE Be patient Wait for the [More...]

Posted by Heather Crites at 12:00 AM

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Tuesday, October 19, 2010

Downtime Scheduled, Access Denied Errors, Slowness, Training, Winter Pilot

Relates to: Known Issues, Pilot, System Status

Blackboard 9.1 Downtime Scheduled In anticipation for our full-campus conversion, we will be upgrading our database from test to full production. This will allow us to begin moving developmental shells into Blackboard 9.1 and expand our Pilot for Winter 2011. This process does involve downtime. We have scheduled the downtime for Wednesday, [More...]

Posted by Heather Crites at 12:00 AM

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Friday, August 13, 2010

Access Denied Issues Resolved (?)

Relates to: Known Issues

I have not heard about anyone receiving the following errors in the last week: Students receive an Access Denied message Content suddenly is made unavailable for you or a student If you or any of your students have experienced ANY of these since 4:00 PM on August 4, please let me and/or Mary Hooker-Myers [More...]

Posted by Heather Crites at 12:00 AM

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Wednesday, August 4, 2010

Load Balancer change

Relates to: Known Issues

Just a quick note: Cassie and crew at UC made a change to the load balancer this afternoon in an effort to fix the Access Denied and Spontaneous Unavailable Content issues that have been cropping up. If you or your students experience any of these problems after 4:00 PM today, please let [More...]

Posted by Heather Crites at 12:00 AM

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Tuesday, August 3, 2010

Issues Update

Relates to: Known Issues

Username and Password Prompt Some students and faculty are being prompted to enter their username and password when they attempt to open an attachment. UC was able to duplicate this problem using Internet Explorer and find the cause in the log files. For those who are interested, Cassie described it as: [...] when [More...]

Posted by Heather Crites at 12:00 AM

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Thursday, July 8, 2010

Course Links Issue, Miscellaneous Issues

Relates to: Known Issues

Course Link Editing Problem: When you edit an existing Tool Link within a Content Area (like a link to a Discussion Board forum or to My Grades) and click Submit, a table corruption occurs.  When faculty or students click on the link, instead of going to the forum or grades area, users [More...]

Posted by Heather Crites at 12:00 AM

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Tuesday, June 29, 2010

Help Solving Issues

Relates to: Known Issues

This is not an update, per se, but a request for information. A few reported issues have surfaced: Kevin has reported that his Grade Center, Discussion Board, and other areas of his course have been "hanging" - clocking for an exceptionally long time before loading, or never loading at all. Melissa has [More...]

Posted by Heather Crites at 12:00 AM

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