All entries tagged about Error

Wednesday, August 21, 2013

Firefox 23 and Missing Videos

Relates to: Known Issues, Tips and Tricks

Firefox 23's new active mixed content blocking is causing issues in Blackboard with embedded videos from YouTube and Kaltura (and I am sure countless others).  Here are two quick-and-direct knowledge base entries on how to disable this feature temporarily and permanently in Firefox 23. How to Permanently Disable Mixed Content Blocking in [More...]

Posted by Heather Crites at 12:05 PM

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Friday, June 28, 2013

Error when Exporting / Importing Tests (includes Respondus)

Relates to: Known Issues

We are experiencing difficulties in exporting and importing tests and pools, including Respondus publishing and retrieval. Several error messages would display (see below for details). Greg at UC investigated the problem and concluded that RedHat had maxed out the number of temporary files in a particular directory. They wrote a [More...]

Posted by Heather Crites at 9:26 AM

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Thursday, February 21, 2013

Issues with Viewing Modules

Relates to: System Status

From 11:20 PM on Wednesday, February 20 until 8:35 AM on Thursday, February 21, the modules in the Blackboard portal did not load properly.  This forced used to access Courses via the My Courses tab and organizations via the My Organizations tab. The Problem: An unexpected variation in one of the news module [More...]

Posted by Heather Crites at 1:10 PM

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Wednesday, February 6, 2013

Unexpected 10-minute Blackboard Outage

Relates to: System Status

Blackboard experienced an unanticipated total outage this afternoon and was completely down from 5:07 PM until 5:16 PM. Thank you to UC for a quick response and to IT Support for relaying the updates quickly. Update: It appears that the database nodes rebooted, causing the outage. The monitoring system did not pick up the [More...]

Posted by Heather Crites at 5:18 PM

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Tuesday, May 29, 2012

Potential Internet Explorer Issues with Blackboard

Relates to: System Status, Known Issues

IT Support has received a handful of calls from students concerning Blackboard in the last several days whereby the site inexplicably will not load and a "Page cannot be displayed" error is shown.  This is happening when the system is operating normally. In each case, the student is using Internet Explorer and [More...]

Posted by Heather Crites at 12:45 PM

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Monday, April 16, 2012

[Update] Blackboard Java Applet Certificate Expiration

Relates to: System Status, Known Issues

Blackboard send out an update to the Java Certificate fiasco late on Friday, saying: We are unable to address the error in the Blackboard Virtual Classroom and Chat Tool related to the new Java Code Signing Certificate. At this time, we suggest you apply the available patches for 9.1 SP6, 9.1 SP7 [More...]

Posted by Heather Crites at 8:49 AM

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Blackboard snapshot failed

Relates to: System Status

The Blackboard snapshot failed to run completely on Saturday, Sunday, and Monday (April 14 through April 16) due to an error in the process. No existing enrollments were affected, however any changed made to enrollments after 6:15 AM on Friday, April 13 have yet to be processed. IT is reviewing the source of [More...]

Posted by Heather Crites at 8:38 AM

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Friday, April 13, 2012

Blackboard Java Applet Certificate Expiration

Relates to: System Status, Known Issues

On April 2, we learned that the Java certificate used by all installations of Blackboard, including ours, was to expire on April 16. Blackboard promised a patch for all systems by April 6. CSCC put in a ticket with UC to have the patch applied once we receive it. [More...]

Posted by Heather Crites at 8:03 AM

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Tuesday, January 3, 2012

Database Issues

Relates to: System Status

The Oracle database whchs drives Blackboard became overwhelmed around 3:10 PM and shut down. Services were resumed at 4:01 PM. [More...]

Posted by Heather Crites at 4:05 PM

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500 Errors on Web App 1, 3 and 5

Relates to: System Status

We experienced a database disconnection today on Web App 1, Web App 3, and Web App 5 which looked like this: HTTP Status 500 type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.RuntimeException: blackboard.persist.PersistenceException: Error running query: Listener refused the connection with the following error: ORA-12519, [More...]

Posted by Heather Crites at 2:36 PM

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