From 11:20 PM on Wednesday, February 20 until 8:35 AM on Thursday, February 21, the modules in the Blackboard portal did not load properly.  This forced used to access Courses via the My Courses tab and organizations via the My Organizations tab. The Problem: An unexpected variation in one of the news module [More...]

Blackboard experienced an unanticipated total outage this afternoon and was completely down from 5:07 PM until 5:16 PM. Thank you to UC for a quick response and to IT Support for relaying the updates quickly. Update: It appears that the database nodes rebooted, causing the outage. The monitoring system did not pick up the [More...]

IT Support has received a handful of calls from students concerning Blackboard in the last several days whereby the site inexplicably will not load and a "Page cannot be displayed" error is shown.  This is happening when the system is operating normally. In each case, the student is using Internet Explorer and [More...]

Blackboard send out an update to the Java Certificate fiasco late on Friday, saying: We are unable to address the error in the Blackboard Virtual Classroom and Chat Tool related to the new Java Code Signing Certificate. At this time, we suggest you apply the available patches for 9.1 SP6, 9.1 SP7 [More...]

The Blackboard snapshot failed to run completely on Saturday, Sunday, and Monday (April 14 through April 16) due to an error in the process. No existing enrollments were affected, however any changed made to enrollments after 6:15 AM on Friday, April 13 have yet to be processed. IT is reviewing the source of [More...]

On April 2, we learned that the Java certificate used by all installations of Blackboard, including ours, was to expire on April 16. Blackboard promised a patch for all systems by April 6. CSCC put in a ticket with UC to have the patch applied once we receive it. [More...]

The Oracle database whchs drives Blackboard became overwhelmed around 3:10 PM and shut down. Services were resumed at 4:01 PM. [More...]

We experienced a database disconnection today on Web App 1, Web App 3, and Web App 5 which looked like this: HTTP Status 500 type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.RuntimeException: blackboard.persist.PersistenceException: Error running query: Listener refused the connection with the following error: ORA-12519, [More...]

Blackboard was unavailable today from 12:50 PM to 1:00 PM due to a UC networking issue.  All schools were affected and it is believed that the outage was due to the ongoing CERF ring problems that UC has been experiencing. The UC networking group has consulted with Cisco and have identified a [More...]

Due to a CSCC network error, all Blackboard "merged" sections were erroneously disabled and the enrollments returned to the unmerged sections.  The problem was corrected with the Monday morning snapshot pull (by 7:45 AM). [More...]