There is something goofy going on with some RTF files - especially ones with forms in them - that is causing the file to either refuse to upload or refuse to download from Blackboard. When the file is opened in Office 2010 and re-saved in the same format, the file uploads and downloads as expected. Possible variables:

• Software used to originally create the item
• Properties elements in the file's header
• Gremlins

As of 8/8/2011, Heather and Mary were still researching causes. However, here are some suggested workarounds:

File will not Attach

If a faculty member has a document - usually a DOC, DOCX, or RTF file - that will not attach to an assignment or an item (the system just clocks and clocks), do the following:

1. Verify it is the document and not Blackboard which is causing the problem (i.e. attempt to attach a different document that you created)
   • If it IS Blackboard, then UC needs to be contacted
   • If it is not Blackboard, then proceed to Step 2
2. Open the document
3. Save As and rename the file
4. Attempt to reattach
   • If it does not reattach, then get Heather/Mary/UC involved

File will not Download

If there is a file attachment - usually a RTF - already in Blackboard that will not download (the system just clocks and clocks), do the following:

1. Create an Export of the course
2. Download the Export
3. Open the Export
4. Locate the file
5. Open the document
6. Save As and rename the file
7. Re-attach the new file to the Blackboard course
   
   • If it does not reattach, then get Heather/Mary/UC involved